Discover how conversational AI can enhance call center ROI by improving customer experience and operational efficiency, featuring real-life examples from successful projects.
AI has become essential in customer services, but as automation grows, so do concerns about losing the human touch. This article explores the importance of balancing AI with human collaboration to address these challenges and achieve maximum efficiency.
Discover how SESTEK’s Conversational AI eliminates fragmented customer experiences by connecting every channel—voice, real-time chat, messaging, and more—into one seamless, intelligent customer journey.
Find out how real-time technologies backed by agentic AI help contact centers move faster, stay ahead of problems, and boost performance.
Learn how Agentic AI is transforming customer service by delivering enhanced personalization, efficiency, and problem-solving, moving beyond the limitations of traditional AI assistants.
Celebrating its 24th anniversary this year, SESTEK continues to advance with innovative solutions in AI and speech technology. In this piece, our Founder and CEO, Prof. Levent Arslan, shares our nearly quarter-century journey and future plans.
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Explore the Top 10 Use Cases of Virtual Assistants Across Diverse Industries and Discover the Benefits They Bring.
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Explore how SESTEK harnesses Generative QA (Generative Question Answering) to transform customer service with advanced conversational AI solutions.
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Discover how virtual agents are revolutionizing call centers by boosting efficiency, reducing costs, and enhancing the customer experience in our blog post.
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Discover how real-time guidance technology boosts call center performance and why SESTEK’s advanced features are crucial for operational efficiency and customer satisfaction.
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In this blog post, we explore how virtual agents are revolutionizing self-service operations by discussing what they are, how they work, the different types, and key use cases.
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Discover how analyzing customer conversations with Advanced Sentiment Analysis tools can elevate your customer and employee experience by providing deep insights and strategies to improve performance.
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Introducing SESTEK's Speech Recognition Accuracy Test 2024 – Arabic Edition, where SESTEK is benchmarked against leading SR providers. This test highlights SESTEK's superior performance and reliability in Arabic speech recognition.
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Discover how GPT-4o is revolutionizing the tech world with its voice capabilities. Join us as we explore OpenAI's new model, highlighting its real-time translation, and sentiment analysis features for human-like interactions.
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