WHY SESTEK?

Get the best out of AI to empower your contact center agents

We provide the most comprehensive speech analytics tool for contact centers. Powered by AI and backed by our market-leading speech recognition engine.

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SESTEK Elevate Customer Service with AI
 
DIFFERENTIATORS

What sets us apart from competition at a glance

  • R&D Powerhouse

    With more than 100 engineers, we develop all of our solutions in-house to present more flexibility and customization.

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  • 2 Decades of Expertise

    Since 2000, we have been developing solutions for call centers, we have mastered this domain and know how to make our customers improve from Day1.

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  • Market-leading Accuracy

    Our speech recognition engine, with its 97% accuracy rate is the foundation of success for our speech analytics platform.

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TESTIMONIALS
#1 Speech Analytics tool
for Mid-market and Enterprise Contact Center Operations
#1 Speech Analytics tool
 
 
 
 
 
 
SESTEK VS COMPETITION

SESTEK vs Amazon Connect Contact Lens

We can separate speakers (diarization), identify different languages and measure agent performance (silence duration, monotonicity, interruption and more) better than the competitor.

Download SESTEK vs AWS Battlecard

SESTEK vs VERINT

We can deploy same product on-prem and on cloud (cloud-agnostic), we present topic categorization with AI (zero effort for users), and agents can benefit our self-practice module.

Download SESTEK vs VERINT Battlecard

SESTEK vs CallMiner

We present an advanced sentiment analysis with zero effort for users, we feature AI-generated and pre-built categories, we provide query design with no coding requirements.

Download SESTEK vs CallMiner Battlecard

SESTEK vs NICE

We can deploy same product on-prem and on cloud (cloud-agnostic), we provide query design with no coding requirements and agents can benefit our self-practice module.

Download SESTEK vs NICE Battlecard

SESTEK vs ObserveAI

We can separate speakers (diarization), identify different languages and measure agent performance (silence duration, monotonicity, interruption and more) better than the competitor.

Download SESTEK vs ObserveAI Battlecard

SESTEK vs Genesys SpeechMiner

We provide a cutting-edge summarization tool powered by AI, swiftly transforming extensive conversations into easily digestible summaries. Our solution benefits not only supervisors but also agents in real time, improving EX and CX.

Download SESTEK vs Genesys SpeechMiner Battlecard

SESTEK vs Calabrio

We can identify customer sentiment in real time without any user involvement, we perform fully automated evaluations and generate comprehensive results within seconds.

Download SESTEK vs Calabrio Battlecard
 
 
 
 
 
 
REPORTS

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Our Industry Reports

  • The Power of 3A's: Vendors That Matter Series by Opus Research
  • Accelerating Impact at Customer Service by Opus Research
  • Market Guide for Speech-to-Text Solutions by Gartner
Our Customers

Global Brands Trusting Knovvu Technologies

 
 
 
 
 
 
 

CONTACT

Improve Your Conversational Customer Journey

Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience

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