AGENTIC AI

Agentic AI Starts a New Era in Customer Experience

Virtual Agents now powered by Agentic AI technology, deliver unprecedented levels of intelligence, autonomy and hyper-personalization.

Request a Demo What is Agentic AI
Agentic AI
BENEFITS
  • Enhanced Reasoning

    This technology utilizes superior LLM (Large Language Model) infrastructure for more intelligent and accurate responses. Provides more life-like and context-aware conversations.

  • Strategic Decision-Making

    Engages with the environment and customers, making self-executed, data-driven strategic decisions to solve problems without the need for human guidance/input.

  • Hyper-Personalization

    Remembers past conversations and inferences for contextual awareness, extracting meaning, behavioral patterns, and adapts this knowledge for personalized responses.

 
 
 
 
 
 
HOW IT WORKS

Introducing Agentic AI

KEY FEATURES
Multi-Dimensional AI

Moving beyond single-dimensional NLU approach to a comprehensive, multi-dimensional virtual agent, where each component is strategically guided and enhanced by LLM for more precise and context-aware responses.

 
 
 
 
 
 

Multi-Agent Collaboration

Different agents can be assigned to tasks, each with defined roles, conversational styles (e.g., formal, emphatic), and response details, including restrictions.

 

Multi-Agent Collaboration
Flexible LLM Options

Flexible LLM Options

Offers a variety of providers (OpenAI, Azure OpenAI, AWS Bedrock, Google Gemini, SESTEK), allowing customers to choose between public or private LLM models, ensuring compliance with regulations and security needs.

 

Advanced Security Features

Includes data masking (dynamic, static) before reaching the LLM, ensuring sensitive data protection. Safety moderation and guardrails control output, restricting unauthorized access and ensuring data security.

 

Advanced Security Features
Learning from the past

Learning From the Past

Short-term learning focuses on immediate context, while long-term learning evolves over time, allowing for continuous customization and refinement of the user experience.

 

Balance Autonomy and Flexibility

No-code customization with the ability to add tools (e.g., HTTP Request, Action Flow) for easy API integration and direct LLM-powered actions, balancing autonomy and flexibility to meet industry-specific needs.

 

Balance autonomy and flexibility
 
 
 
 
 
 
WHY KNOVVU?
Our Agentic AI Differentiators
  • Hybrid AI Framework

    A balanced solution that combines structured control with intelligent automation, offering both reliability and advanced functionality.

  • Advanced Conversational AI

    Generates dynamic, human-like responses and ensures customer interactions are both precise and context-aware.

  • Auto-generated Flows for Users

    Users simply describe the desired flow, and the virtual agent presents it automatically.

  • Memory like Humans

    Equipped with both short- and long-term memory— leverage LLMs to autonomously interact with their environment by combining reasoning, planning, and execution

  • Enhanced Security

    Offers dynamic and static data masking to protect sensitive information, with safety moderation and guardrails to control output and prevent unauthorized access.

 
 
 
 
 
 
MESSAGE FROM CEO
Knovvu Biometrics

With the advancements in large language models and agentic AI technology in certain tasks AI can now replace humans. However, design and prompting of agentic AI systems still require some human intervention. We expect human participation will become even less after rapid advancements in AI technology.

PROF. LEVENT ARSLAN
FOR MORE

Keep Exploring

  • Knovvu Virtual Agent Case Study
    AXA Insurance Boosts Self-Service with Conversational AI
  • Knovvu Virtual Agent Ebook
    Designing Smarter Bots for Customer Service
  • KNOVVU VIRTUAL AGENT ONE-PAGER
    Agentic AI Starts a New Era in Customer Experience

CONTACT

Improve Your Conversational Customer Journey

Let’s go into detail on how Knovvu’s conversational solutions can improve your agent and customer experience

Contact Us

Thank you!

Thank you for your message. We’ll contact you soon.